Knowledgebase

How to Run a Ping / Traceroute Test

In the examples below, you will be asked to ping and traceroute yourdomain.com. Please replace yourdomain.com with your actual domain name.

Windows

If you are on a Windows computer:

Click your start menu and choose run
Type cmd and click OK
Type: ping yourdomain.com and hit enter
When it is done, type tracert yourdomain.com and hit enter.

When both tests are complete, you will want to copy and paste the results in an email and send them to support@r3hosting.com for further review.. To copy the results, right click in the command prompt and choose Select all. When everything is highlighted, hit Enter to copy the results to the clipboard so that you can paste them into an email message. Be sure to include your current IP address. If you are unsure of your current IP address please visit the link below to obtain it:
What is my current IP Address?

Mac

If you are on a Mac:

Open Applications and then open Utilities.
Open Terminal.
Type: ping yourdomain.com and hit enter. Stop the ping after 4 or 5 results by holding down CTRL-C.
When that is done, type: traceroute yourdomain.com and then hit enter.